10% OFF Storewide *discount applied at checkout* for new customers!

Exchanges & Returns

Need help?

We are more than happy to help!
Email us at Hello@theikigaihome.com or chat with us using our live chatbot working hours 9am-9pm daily.

 

Order Cancellation

Orders can only be cancelled up to 24 hours after being placed. You must contact us within 24 hours to cancel your order. If more than 24 hours have passed, your order is already being processed and can no longer be cancelled. 

Returns

If you receive the wrong item or a damaged item, we will gladly ship you a replacement, free of charge! 

If your package is lost, we will also ship you a replacement, free of charge!

Our policy lasts 7 days from the time you receive your order. If 7 days have gone by from the time of receipt and you haven't notified us of the damaged item, we unfortunately can’t offer you an exchange. 

Exchange (If applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at ikigailiving.sg@gmail.com and we will be happy to assist you further!